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Client Success Manager, Japan

Tokyo, Japan · Full-time

About The Position

This is a great opportunity to join a very successful SaaS company that is experiencing tremendous growth. The Client Success Manager will own a client base, to onboard, train and hand-hold and will be their go-to contact for any technical related question. You will be the face of the company for our clients once they come onboard. 


  • Identify and develop a strong understanding of client’s core objectives and challenges
  • Set up your clients on Datorama’s platform, ensure deliverable match to client’s requirements      
  • Grow clients’ usage of the platform
  • Develop and maintain client relationships with allocated accounts
  • Support clients on a day to day basis to help resolve system issues and answer client questions
  • Co-ordinate and deliver client deliverables
  • Be the day-to-day point of contact for your client on allocated accounts
  • Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients
  • Identify relevant analysts for particular activities and manage the briefing process

Requirements

  • 1-3 years experience in digital analytics, preferably in top tier media agency or Adtech vendor
  • Previous commercial experience, preferably in the technology sector
  • Understanding of databases and data mapping
  • Extensive experience using Excel and SQL
  • Strong technical and problem solving skills
  • Familiarity with Japanese business manners
  • Excellent communication skills, both written and verbal
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Project management skills
  • Deep understanding of the online advertising industry / eco-system
  • Natural ability for consultative and solution-based selling
  • Technology related B.S. or B.A. degree

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