Client Success Manager, Japan

Tokyo, Japan · Full-time

About The Position

This is a great opportunity to join a very successful SaaS company that is experiencing tremendous growth. The Client Success Manager will own a client base, to onboard, train and hand-hold and will be their go-to contact for any technical related question. You will be the face of the company for our clients once they come onboard. 


  • Identify and develop a strong understanding of client’s core objectives and challenges
  • Set up your clients on Datorama’s platform, ensure deliverable match to client’s requirements   
  • Grow clients’ usage of the platform
  • Develop and maintain client relationships with allocated accounts
  • Support clients on a day to day basis to help resolve system issues and answer client questions
  • Coordinate and deliver client deliverables
  • Be the day-to-day point of contact for your client on allocated accounts
  • Be proactive in presenting innovative and creative analyst relations plans and ideas for your clients
  • Identify relevant analysts for particular activities and manage the briefing process



  • 1-3 years experience in digital analytics, preferably in top tier media agency or Adtech vendor
  • Previous commercial experience, preferably in the technology sector
  • Understanding of databases and data mapping
  • Extensive experience using Excel and SQL
  • Strong technical and problem solving skills
  • Familiarity with Japanese business manners
  • Excellent communication skills, both written and verbal
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Project management skills
  • Natural ability for consultative and solution-based selling
  • Deep understanding of the online advertising industry / eco-system is plus
  • Technology related B.S. or B.A. degree is plus and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or

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