Client Success Manager

San Francisco

About The Position

The Client Success Manager will own a client base, to onboard, train and hand-hold and will be their go-to contact for any technical related question. You will be the face of the company for our clients once they come onboard.

Your responsibilities will include: 

  • Identify and develop a strong understanding of client’s core objectives and challenges
  • Set up your clients on Datorama’s platform, insure deliverable match client’s requirements
  • Act as a strategic consultant when it comes to analytics, and grow clients’ usage of the platform
  • Develop and maintain client relationships with allocated accounts supported by team lead
  • Support clients on a day to day basis to help resolve system issues and answer client questions
  • Co-ordinate and deliver client deliverables
  • Be the day-to-day point of contact for your client on allocated accounts
  • Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients
  • Identify relevant analysts for particular activities and manage the briefing process


  • 5+ years previous commercial experience, preferably in the technology sector
  • 3 + years experience developing Analytics, Business Intelligence, Data Warehousing solutions 
  • 2+ years experience in digital analytics, preferably in top tier media agency or Adtech vendor
  • Knowledgeable and adept with databases and data mapping
  • Advertising Agency experience (preferred) 
  • Extensive experience using Excel and SQL
  • Strong technical and problem solving skills
  • Excellent communication skills, both written and verbal
  • Time management skills with the ability to effectively manage and prioritize own workload
  • Project management skills
  • Deep understanding of the online advertising industry / eco-system
  • Natural ability for consultative and solution-based selling
  • Technology related B.S. or B.A. degree

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