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Demo

Client Success Specialist

New York, USA · Full-time

About The Position

The Client Success Specialist will own a client base, to onboard, train and hand-hold and will be their go-to contact for any technical related question. You will be the face of the company for our clients once they come onboard.


Your responsibilities will include:

·      Identify and develop a strong understanding of client’s core objectives and challenges

·      Set up your clients on Datorama’s platform, insure deliverable match client’s requirements

·      Grow clients’ usage of the platform

·      Develop and maintain client relationships with allocated accounts supported by team lead

·      Support clients on a day to day basis to help resolve system issues and answer client questions

·      Co-ordinate and deliver client deliverable

·      Be the day-to-day point of contact for your client on allocated accounts

·      Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients

·      Identify relevant analysts for particular activities and manage the briefing process

Requirements


· 3+ years previous commercial experience, preferably in the technology sector

· 1+ years experience developing Analytics, Business Intelligence, Data Warehousing solutions 

· 1+ years experience in digital analytics, preferably in top tier media agency or Adtech vendor

·  Understanding of databases and data mapping

· Understanding of databases and data mapping

· Extensive experience using Excel and SQL

· Strong technical and problem solving skills

· Excellent communication skills, both written and verbal

· Time management skills with the ability to effectively manage and prioritize own workload

·  Project management skills

· Deep understanding of the online advertising industry / eco-system

· Natural ability for consultative and solution-based selling

· Technology related B.S. or B.A. degree


Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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