Client Success Specialist

San Francisco

About The Position

The Client Success Specialist will own a client base, to onboard, train and hand-hold and will be their go-to contact for any technical related question. You will be the face of the company for our clients once they come onboard.

Your responsibilities will include:
·       Identify and develop a strong understanding of client’s core objectives and challenges
·       Set up your clients on Datorama’s platform, insure deliverable match client’s requirements
·       Grow clients’ usage of the platform
·       Develop and maintain client relationships with allocated accounts supported by team lead
·       Support clients on a day to day basis to help resolve system issues and answer client questions
·       Co-ordinate and deliver client deliverable
·       Be the day-to-day point of contact for your client on allocated accounts
·       Be pro-active in presenting innovative and creative analyst relations plans and ideas for your clients
·       Identify relevant analysts for particular activities and manage the briefing process


· 3+ years previous commercial experience, preferably in the technology sector

· 1+ years experience developing Analytics, Business Intelligence, Data Warehousing solutions 

· 1+ years experience in digital analytics, preferably in top tier media agency or Adtech vendor
·  Understanding of databases and data mapping
· Understanding of databases and data mapping
· Extensive experience using Excel and SQL
· Strong technical and problem solving skills
· Excellent communication skills, both written and verbal
· Time management skills with the ability to effectively manage and prioritize own workload
·  Project management skills
· Deep understanding of the online advertising industry / eco-system
· Natural ability for consultative and solution-based selling
· Technology related B.S. or B.A. degree

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