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Demo

Account Director

New York, USA · Full-time

About The Position

Account Directors play an integral role in our business, building strong working relationships with each and every client and driving annual renewals and upsells. Account Managers will work with cross-functional teams including Sales and Product Management to accelerate usage that in turn delivers true value for our clients.

In this role you will be the ultimate Datorama advocate in front of the client, and the client advocate internally within Datorama.


Responsibilities:

·       Establish consultative and trusted relationships with Datorama clients

·       Ensure client expectations are exceeded consistently

·       Transition new clients into the company seamlessly and create consistent delivery process across all clients

·       Understand client business goals and anticipate future needs to deliver optimal solutions

·       Conduct quarterly business reviews and check in points with key clients

·       Phenomenal communication skills and organized project management

·       Elicit client feedback to act as internal advocate for our clients

·       Communicate regularly with the customer to evaluate satisfaction and value delivery

·       Drive value and in turn upsell opportunities into Datorama’s existing client base

·       Develop best practices and process strategies across teams

·       Drive planning sessions to ensure client is able to fully leverage Datorama to meet their performance and operational efficiency goals

Requirements

  • BA/BS degree from a competitive university, MBA a plus
  • 5-8 years of proven success managing client relationships in digital/SaaS technology or consulting experience in high-tech or advertising/marketing environment
  • Die hard drive to make clients successful
  • Demonstrated success working with enterprise customers and growing their business 
  • Hands on leadership and skills to gain instant credibility with our clients and internal teams
  • Solid commercial and financial awareness of complex measurement and metrics for customer retention and upsell
  • A true passion for delivering a ‘best-in-class’ customer experience
  • Previous commercial experience within the SaaS sector
  • Superior client service and relationship skills
  • Strong analytical and problem-solving skills
  • Deep expertise in data analytics
  • Leadership in developing world class client communication to ensure we are delivering value for clients
  • Ability to thrive in a fast pace environment with tight deadlines


Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

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